Good customer service makes a lasting impression. When Suzanne Burke started going to her local Dunkin Donuts drive-thru before work on a regular basis, she certainly expected the baseline kindness good workers usually provide. She did not expect to make a friend.
Every morning that Suzanne Burke goes through the drive-thru for her early morning coffee, Ebony Johnson is working. Recognizing one another through the window, Burke and Johnson started to form a bond.
Susan Burke. Credit: WCPO.
“I go every morning,” Burke says. “Ebony has worked the drive-thru for over three years and really has provided amazing customer service.”
In recent weeks, Burke started to notice that her friend was not working her usual shift. Upon reaching out, she found out that Johnson and her three kids had fallen into a rough patch and was evicted from her home. Stunned by the tragic loss, Burke sprung into action.
Through phone calls and emails, Suzanne Burke slowly started to find individuals and organizations who were willing to assist in her cause. Thanks to their help, Burke was able to find Ebony Johnson her family home, fully furnished. Staging designer Jo Potvin of Design to Market came into the home ahead of time to arrange the house with the assistance offered by New Life Furniture Bank.
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Ebony Johnson and her three kids were stunned by the act of kindness. The family celebrated with happy tears, shouts for joy, and hugs with the people who made it possible.
“I’m just so thankful we’re back in our home,” Johnson says. “The Lord really looked out for me because I kept praying and saying, ‘Could I be at home before Christmas?’”
Most in the food industry will tell you, it’s a thankless job. But Ebony Johnson was gifted the best form of thanks possible: Christmas in her home with her children.
Susan Burke and Ebony Johnson hug. Credit: WCPO.
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